Terms and Conditions

Last Updated: 15-1-2025

Welcome to the Long Story website (the “Site”). These Terms and Conditions (“Terms”) govern your use of the Site and any products or services purchased from us. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.

1. Acceptance of Terms

By using the Site, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use the Site. If you do not agree with these Terms, please discontinue your use of the Site immediately.

2. Modification of Terms

Long Story reserves the right to amend these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Site following any changes signifies your acceptance of the revised Terms. Therefore, please review these Terms periodically.

3. Products and Services

Long Story offers a selection of premium skincare products (the “Products”). We make every effort to ensure that all descriptions and pricing of Products on the Site are accurate. However, errors may occur. We reserve the right to correct any inaccuracies and change or update information at any time without prior notice.

4. Ordering and Payment

Orders can be placed through the Site. You agree to provide accurate and complete information during the order process. Payment is required at the time of order processing, and you agree to abide by any payment terms and conditions associated with your selected payment method. The prices provided on the Site are in Indian Rupees (INR) and may be subject to taxes and additional charges.

5. Shipping and Delivery

We strive to process and ship orders within 1-2 business days, but we do not guarantee specific delivery timelines. All shipping times are estimates and may vary depending on the shipping method chosen and the location of the delivery.

6. Returns and Refunds

For any issues with your order, please refer to our Returns Policy. We accept returns of unopened or unused Products within 24 hours of delivery. Ensure to follow the outlined procedure for returns to qualify for a refund or exchange.

7. Intellectual Property

All content displayed on the Site, including text, graphics, logos, images, and software, is the property of Long Story or its licensors and is protected under Indian and international intellectual property laws. Unauthorized use of any content from the Site is strictly prohibited.

8. User Conduct

Users of the Site are prohibited from:

  • Engaging in deceptive or misleading conduct.

  • Submitting false information.

  • Uploading any harmful or offensive content.

  • Harassing or harming other users or any third party.

9. Limitation of Liability

To the fullest extent permitted by law, Long Story shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages whatsoever resulting directly or indirectly from your use or the inability to use the Site or Products.

10. Indemnification

You agree to indemnify and hold Long Story, including its affiliates, officers, directors, employees, and agents, harmless from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your breach of these Terms or your use of the Site.

11. Governing Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

12. Contact Information

For inquiries regarding these Terms, please contact us:

Long Story
Email: support@longstory.co.in
Address:1st Floor, Niketa Apts, 759/110, Deccan Gymkhana, Prabhat Road, Lane No.3, Pune, Maharashtra 411004
Phone / WhatsApp us : +91 84118 49898