Shipping and Return Policy

Last Updated: 15-1-2025

Thank you for shopping with Long Story! We are dedicated to providing you with high-quality skincare products. Our Shipping and Return Policy outlines the procedures for shipping your orders and returning products. By placing an order with us, you agree to comply with this policy.

Shipping Policy

  1. Processing Time:

    • Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched.

  2. Shipping Time:

    • You can expect your order to arrive within 3-5 business days after processing. Delivery times may vary based on your location and the shipping method selected at checkout.

  3. Shipping Rates:

    • We offer free domestic shipping on all orders within India. You can enjoy your premium skincare products at no additional shipping cost.

    • Shipping rates for international orders will vary based on the destination and the weight of the items.

  4. Order Tracking:

    • Once your order is shipped, you will receive a tracking number via email and WhatsApp so you can monitor the delivery status of your package.

  5. Issues with Delivery:

    • If there are any issues with your delivery, such as delays or damages, please contact our customer support team at siebenwellness@gmail.com so we can assist you.

Return Policy

  1. Eligibility for Returns:

    • We will accept returns only in the following cases:

      • If the wrong product has been sent to you.

      • If the product you received has an opened seal.

  2. Return Process:

    • To initiate a return, please contact us at [Insert Email Address] within 24 hours of receiving your order. Include your order number and reason for the return in your email.

  3. Refunds:

    • Approved returns will be refunded via the original payment method. This may take up to 4-7 working days from the date of issue and can be used for future purchases on our website.

    • In the case of Cash on Delivery (COD) orders, a partial payment will be collected at the time of the order. If the order is rejected or not accepted at the time of delivery, this partial payment will not be refundable.

  4. Non-Eligible Returns:

    • Any products that are opened without an intact seal or products that have been used will not be eligible for return.

  5. Return Shipping:

    • Customers are responsible for the return shipping costs for approved returns unless the return is due to an error on our part (e.g., wrong item sent).

  6. Final Sale Items:

    • Certain items may be marked as final sale and are not eligible for return or exchange.

Contact Information

For any inquiries regarding shipments or returns, please contact us at:

Long Story
Email: support@longstory.co.in
Phone / WhatsApp us : +91 84118 49898
Address: 1st Floor, Niketa Apts, 759/110, Deccan Gymkhana, Prabhat Road, Lane No.3, Pune, Maharashtra 411004

By adhering to this Shipping and Return Policy, we aim to facilitate a smooth shopping experience while ensuring customer satisfaction. Thanks for choosing Long Story for your premium skincare needs!