Frequently asked questions
Yes, all Long Story products are cruelty-free, and we are committed to ethical sourcing and testing practices. Many of our products are formulated specifically for sensitive skin, free from harsh chemicals and irritants. For individuals with highly sensitive skin, we recommend patch-testing any new product by applying a small amount to a discreet area before full application.
Finding the right products begins with understanding your skin type. Long Story provides a skin type quiz on our website that helps you identify whether you have oily, dry, combination, or sensitive skin. Based on your results, we recommend tailored products from our range. Additionally, our customer service team is always available to provide personalized advice.
After you place an order, you will receive a confirmation email containing your order details and tracking information once your order has shipped. You can click the tracking link to see real-time updates. If you do not receive an email or need further assistance, please reach out to our customer service team, and we will help you track your order.
If you experience any irritation, redness, or discomfort after using a Long Story product, we recommend stopping use immediately. Rinse the affected area with lukewarm water and gently pat dry. To soothe your skin, apply a fragrance-free moisturizer or an aloe vera gel. If symptoms persist or worsen, consult a dermatologist. We encourage you to review the ingredient list for any known allergens before usage.
If your order has not arrived within the expected delivery time, please first check the tracking information provided in your confirmation email. If you have any concerns, reach out to our customer support team with your order number, and we will assist you in resolving the issue. We strive to ensure all orders are delivered promptly and will work to rectify any discrepancies you may encounter.
FAQs: Bio Lift Growth Factor Serum
This can happen if hyaluronic acid is applied on completely dry skin. Always apply on damp skin to enhance hydration.
Not at all! Just follow with a moisturizer to seal in hydration. Your skin will adjust in a few days.
Start once a day at night, then gradually increase to AM & PM as your skin adapts.
Yes! Within 1-2 weeks, your skin barrier will strengthen, and hydration levels will improve significantly.
FAQs: Hydrobloom Moisturizer
It’s perfectly balanced! The blend of Centella Asiatica, Avocado Extract & Jojoba Extract provides deep hydration without feeling greasy.
No! It’s non-comedogenic and formulated to keep pores clear while deeply moisturizing.
Yes! Ingredients like Niacinamide & Hyaluronic Acid balance oil production while keeping skin hydrated.
Absolutely! With Aloe Vera & Licorice Extract, it soothes irritation and strengthens the skin barrier.
Yes! It creates a hydrated, smooth base for sunscreen and makeup application.
Yes! It’s packed with Centella Asiatica & Vitamin E, which help restore and protect the moisture barrier.
Yes! It adapts to all climates, providing hydration without feeling heavy in humid weather and nourishment in dry conditions.
Yes! It works as a day & night moisturizer, keeping your skin plump and healthy 24/7.
FAQs: Lumishield Sunscreen
Yes! It’s formulated with Centella Asiatica, Rice Water, and Shea Butter, making it lightweight yet nourishing. Perfect for oily, dry, sensitive, and combination skin.
No! Our formula blends effortlessly into the skin without a white cast, thanks to its lightweight, non-greasy texture.
Absolutely! It creates a smooth base and works as a primer, giving a dewy, non-greasy finish under makeup.
Every 2-3 hours for continuous protection, especially when outdoors.
Yes! Mulberry Extract and Vitamin E neutralize blue light damage and protect against pollution-induced skin stress.
Yes! It’s non-comedogenic and contains Niacinamide & Aloe Vera to soothe acne-prone skin.
Yes! UV rays penetrate through windows, and blue light from screens can cause skin damage. Daily application is a must!